Troubleshooting Archives - SpotyPal https://www.spotypal.com/blog/faq_category/troubleshooting/ Upgrade your life Wed, 07 Jul 2021 09:29:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.2 Bluetooth checkbox remained unchecked while Bluetooth is on. https://www.spotypal.com/blog/faq-items/bluetooth-checkbox-remained-unchecked-while-bluetooth-is-on/ Wed, 07 Jul 2021 09:26:22 +0000 https://www.spotypal.com/?post_type=avada_faq&p=5800 Please try the following: While you are on the page that tells you about the requirements to add a device, open the control center of the phone and toggle Bluetooth off and then back on. After that, click the next button and you should be able to add the device normally. [...]

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Please try the following: While you are on the page that tells you about the requirements to add a device, open the control center of the phone and toggle Bluetooth off and then back on. After that, click the next button and you should be able to add the device normally.

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]]> I press the button of the device to add it to my account, but nothing happens. There is no beep or LED flash. https://www.spotypal.com/blog/faq-items/i-press-the-button-of-the-device-to-add-it-to-my-account-but-nothing-happens-there-is-no-beep-or-led-flash/ Tue, 14 Jul 2020 06:02:58 +0000 https://www.spotypal.com/?post_type=avada_faq&p=4191 When you are trying to add a new SpotyPal device in your account, among the others, you have to press the button of the SpotyPal device for three seconds until you hear a beeping sound, and the LED starts flashing. If this doesn’t happen then try the following:   remove the battery of the SpotyPal [...]

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When you are trying to add a new SpotyPal device in your account, among the others, you have to press the button of the SpotyPal device for three seconds until you hear a beeping sound, and the LED starts flashing.

If this doesn’t happen then try the following:

  •   remove the battery of the SpotyPal device for a few seconds and put it back again.
  •   if still nothing happens, repeat the procedure with another battery CR 2032.

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]]> What can I do if I am at home and I am constantly receiving Separation alerts? https://www.spotypal.com/blog/faq-items/i-am-at-home-and-i-am-constantly-receiving-separation-alerts/ Fri, 28 Dec 2018 09:40:35 +0000 https://www.spotypal.com/?post_type=avada_faq&p=1160 False alerts might occur due to temporary obstacles. Within SpotyPal, we have two ways to solve this issue:

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False alerts might occur due to temporary obstacles. Within SpotyPal, we have two ways to solve this issue:

  •   Deactivate the Separation alert. Click on the device in the SpotyPal App to enter its page (where you ring the device). On the top of the screen, you will see an icon with the bell. Click on this icon to deactivate the Separation alert. To activate it again, click on the icon one more time.
  •   Set the "Separation alert delay time" option in the device settings to avoid false alerts that may occur due to the temporary obstacles. The default value is 30 sec.

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    ]]>         What warranty do I get if I buy SpotyPal? https://www.spotypal.com/blog/faq-items/what-is-the-device-warranty/ Fri, 28 Dec 2018 09:39:50 +0000 https://www.spotypal.com/?post_type=avada_faq&p=1158 The warranty period for the SpotyPal device is 1 year from the date of its 1st activation, completed by the first owner of the device. To find the 1st activation date: Read more here.

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    The warranty period for the SpotyPal device is 1 year from the date of its 1st activation, completed by the first owner of the device.

    To find the 1st activation date:

  •   Open the SpotyPal App.
  •   Select the device.
  •   Tap the three dots icon on the top right corner of the screen to open the Device settings.
  •   Scroll down to find the Activation date.

    • Read more here.

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    ]]>         What can I do if SpotyPal device starts ringing and I don’t know how to stop it? https://www.spotypal.com/blog/faq-items/my-spotypal-device-is-ringing-and-i-dont-know-how-to-stop-it/ Fri, 28 Dec 2018 09:37:14 +0000 https://www.spotypal.com/?post_type=avada_faq&p=1156 You can stop the ringing with the following two ways: 1. Through the SpotyPal App: If you have pressed the “Call” button:  2. Through the SpotyPal device: keep the button of the ringing SpotyPal device pressed for a few seconds.  3. In case of the Separation alert:

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    You can stop the ringing with the following two ways:

    1. Through the SpotyPal App:

    If you have pressed the “Call” button:

  •   Open the SpotyPal App.
  •   Find and select your device in the list.
  •   Tap the "Stop calling" button.

    •  2. Through the SpotyPal device: keep the button of the ringing SpotyPal device pressed for a few seconds.

     3. In case of the Separation alert:

  •   Through the mobile: in the Separation alert notification, click on “Stop Calling Mobile”.
  •   Through the SpotyPal device: keep the button of the ringing SpotyPal device pressed for a few seconds.

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    ]]>         I try to add a new SpotyPal device and I get the following message: “Could not find any devices. Please check again, or restart your Bluetooth”. https://www.spotypal.com/blog/faq-items/i-try-to-add-a-new-spotypal-device-and-the-app-says-could-not-find-any-devices-please-check-again-or-restart-your-bluetooth/ Fri, 28 Dec 2018 09:34:49 +0000 https://www.spotypal.com/?post_type=avada_faq&p=1154 Sometimes it might take a couple of minutes to connect to the SpotyPal device. In case the connection can't be established, follow the steps below:

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    Sometimes it might take a couple of minutes to connect to the SpotyPal device.

    In case the connection can’t be established, follow the steps below:

  •   If you have SpotyPal on multiple devices you should check if it is not connected to another device.
  •   Restart Bluetooth on your phone.
  •   Restart the SpotyPal App.
  •   Restart your smartphone.
  •   Reinstall the SpotyPal App.
  •   Contact us through the support form and we will assist you to solve the problem.

    • The post I try to add a new SpotyPal device and I get the following message: “Could not find any devices. Please check again, or restart your Bluetooth”. appeared first on SpotyPal.

    ]]>         I try to add a new SpotyPal device and I get the following message: “The device is already assigned to another account”. https://www.spotypal.com/blog/faq-items/i-try-to-add-a-new-spotypal-device-and-the-app-says-the-device-is-already-assigned-to-another-account/ Fri, 28 Dec 2018 09:18:41 +0000 https://www.spotypal.com/?post_type=avada_faq&p=1152 A device can only have one owner. If it was previously used by another person, this person should first remove the device from its account. Uninstalling the SpotyPal app will not be enough. If the device hasn't been removed from the previous owner's account, you will not be able to add it and you will [...]

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    A device can only have one owner. If it was previously used by another person, this person should first remove the device from its account. Uninstalling the SpotyPal app will not be enough. If the device hasn’t been removed from the previous owner’s account, you will not be able to add it and you will possibly get the message above.

    To remove a device from an account:

  •   Open the SpotyPal App.
  •   Select the device you wish to remove.
  •   Tap the three dots icon on the top right corner to open the Device settings.
  •   Press the “Delete device” button in the bottom of the screen.
  •   The selected device is now deleted.

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    ]]>         What can I do if my smartphone has stopped finding my devices? https://www.spotypal.com/blog/faq-items/my-smartphone-stopped-finding-my-devices/ Fri, 28 Dec 2018 09:08:37 +0000 https://www.spotypal.com/?post_type=avada_faq&p=1150 In that case you should try one of the following:

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    In that case you should try one of the following:

  •   Check if the Bluetooth and Location services of your phone are turned on and you have an internet connection.
  •   Restart Bluetooth on your phone.
  •   Turn on and off the Flight mode.
  •   Close and re-open the SpotyPal App.
  •   Restart your mobile phone.
  •   Reinstall the SpotyPal App.
  •   Contact us through the support form and we will assist you to solve the problem.

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    ]]>         Why is SpotyPal close to my phone but it is not connected? https://www.spotypal.com/blog/faq-items/why-my-device-is-close-to-my-phone-but-it-is-not-connected/ Fri, 28 Dec 2018 09:07:17 +0000 https://www.spotypal.com/?post_type=avada_faq&p=1148 Sometimes it might take a couple of minutes to connect to the SpotyPal device. In case the connection cannot be established, follow the steps below:

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    Sometimes it might take a couple of minutes to connect to the SpotyPal device.

    In case the connection cannot be established, follow the steps below:

  •   If you have SpotyPal on multiple mobile devices, make sure it is not already connected to one of those.
  •   Restart Bluetooth on your phone.
  •   Restart the SpotyPal App.
  •   Restart your smartphone.
  •   Reinstall the SpotyPal App.
  •   Contact us through the support form and we will assist you to solve the problem.

    • The post Why is SpotyPal close to my phone but it is not connected? appeared first on SpotyPal.

    ]]>         I forgot my password, what should I do? https://www.spotypal.com/blog/faq-items/i-forgot-my-password-what-should-i-do/ Fri, 28 Dec 2018 09:05:14 +0000 https://www.spotypal.com/?post_type=avada_faq&p=1146 If you have forgotten your password you should:

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    If you have forgotten your password you should:

  •   Open the SpotyPal App.
  •   At the Login screen, tap on the "Forgot password" option.
  •   Enter your e-mail account to receive a verification code.
  •   Check your e-mail account for the verification code that was sent to you.
  •   Use the verification code to create a new password.
  •   Login with the new password.

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